Terms of Service

Rights as a Consumer – The Australian Consumer Law (which came into effect on 1st January 2011) is national legislation that gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees, which mean that goods must be of acceptable quality and fit for the purpose for which they were designed.

PURCHASES

At the time of making your purchase, you must provide KINGSBURY with accurate information to ensure the correctness of your order. This may also include providing additional information upon our request.

When entering your delivery address and delivery instructions, you must supply the correct information. If the wrong address is entered, KINGSBURY is not obliged to re-send your order at our own cost.

KINGSBURY is intended for the end consumer. We reserve the right to withdraw or deny any order marked as suspicious.

• (DISCLAIMER) Colours depicted should be used as a guide only, as some fabrics and materials may appear differently depending on lighting conditions, which may result in colour variations on the website. Please also note that blogger/influencer imagery may vary due to filters and editing.

• By submitting an order or becoming a member of KINGSBURY, you agree to be bound by these terms and conditions.

PURCHASE PRICE

On Kingsbury website, all prices are quoted in Australian Dollars (AUD) and are inclusive of GST. For international orders, the currency will be converted at checkout. Please note that the final currency conversion amount charged may vary from the website price, depending on your chosen payment method.

KINGSBURY reserves the right to adjust the prices displayed on the website without prior notice.

REVIEW OF TERMS

KINGSBURY reserves the right to review our Terms and Conditions, and these Terms and Conditions may be subject to change at any time. Such changes may be made without prior notice and will take effect upon being posted on this website. Your continued use of the website after any such changes will indicate your acceptance of them.

PAYMENT

Payment methods accepted by KINGSBURY include Credit Card via ‘Stripe’, Afterpay, Apple Pay and PayPal. We accept Mastercard, Visa and American Express. Please note that any payments made with Stripe may incur an added processing fee: for domestic cards, the charge is 1.75% + 3 cents, and for international cards, the charge is 2.9% + 3 cents.

After your payment has been successfully processed, you will receive an email with your invoice to confirm that your order has been received.

AFTERPAY

Afterpay is a service offered to Australian customers. Buy what you want today and pay for it over four equal fortnightly instalments. Use your debit or credit card and get approved instantly. Once you are approved by Afterpay, they will split your payments into four equal instalments due every fortnight. Nominate the card you want to use, and automatic payments will be scheduled for you. You must be 18 or older to create an account. Late fees do apply. For more information, please visit Afterpay here.

AFTERPAY RETURNS

If you wish to return an item purchased using Afterpay as the payment method, you will be issued a store credit for the full amount of the unwanted item. You will continue to be charged by Afterpay until you have paid all your instalments.

PROCESSING OF ORDERS

Orders at KINGSBURY are processed during business hours (9:00 AM – 5:00 PM), Monday to Friday, excluding public holidays for Western Australia, Australia.

Once your order has been dispatched, Australia Post should email you directly with your tracking information. Your tracking number will be added to your order, and it will be marked as shipped.

SHIPPING

For Australian Customers:

All parcels are sent via Australia Post using their Express Service.

Once shipped, parcels should arrive within 4 – 5 business days; however, we cannot guarantee delivery times.

All parcels require a signature upon delivery, and a business address is recommended. If no one is available at the delivery address at the time of delivery, a collection card should be left, and your parcel will be waiting for you at your local post office. If no one is available to sign for your parcel, it will be taken to the nearest Post Office and held for 14 days for collection. If your parcel is not collected and is returned to us, additional shipping expenses to re-send the order will be the responsibility of the customer.

Once your parcel leaves our warehouse, it is in the care of the courier. In the rare event that your parcel goes missing whilst in the courier’s care, KINGSBURY accepts no responsibility. If this happens to you, please contact Australia Post. KINGSBURY will determine the final outcome in such cases.

It is the responsibility of the customer to provide the correct shipping/delivery address for their order. If the address has been entered incorrectly and KINGSBURY has not been informed before the parcel has been dispatched, KINGSBURY will not reimburse you for this package. If you notice that the address has been entered incorrectly before your order has been dispatched, please contact us as soon as possible hello@kingsburyofficial.com.

A signature is required on all deliveries to help keep your parcel secure.

For International Customers:

All parcels are sent via DHL using their Express Service.

Once shipped, parcels should arrive within 8 – 9 business days; however, we cannot guarantee delivery times.

All international orders incur a flat-rate shipping fee, which covers the base freight cost. We endeavour to keep shipping fees low and to cover the international flat-rate shipping for each region up to a designated threshold. In the rare event that this threshold is exceeded, the recipient will be contacted with a freight quote. Before the parcel can be dispatched, they will be informed of these extra freight charges and must confirm whether they agree to cover them. The recipient will not be charged these extra costs unless they have confirmed.

All parcels require a signature upon delivery, and a business address is recommended. If no one is available at the delivery address at the time of delivery, DHL should leave directions on how to receive your parcel.

Once your parcel leaves our warehouse, it is in the care of the courier. In the rare event that your parcel goes missing whilst in the courier’s care, KINGSBURY accepts no responsibility. If this happens to you, please contact your country’s DHL office.

CUSTOMS, TAXES AND DUTY CHARGES

Each country has its own customs and duty charges that may apply when you collect your parcel. KINGSBURY does not have access to the details of the different charges for each country and cannot cover these charges. It is the responsibility of the recipient to be aware of these charges, and by placing an order with KINGSBURY, they agree to cover them. If you are concerned about what these charges may be, we suggest that you contact your local DHL office to find out what the customs and duty charges may be before placing your order.

REFUSING A SHIPMENT / PAYING DUTIES AND TAXES

If you refuse any shipments from KINGSBURY, your parcel will either be destroyed or returned to us, and we will be charged for the return shipping. By placing your order with KINGSBURY, you are responsible for understanding that there may be charges involved in receiving your parcel. By refusing your shipment, any duties, taxes and/or customs charges incurred on the package for both the original and return shipments will be deducted from your merchandise refund or credit, in addition to your original shipping costs.

CANCELLATION OF ORDERS

Should KINGSBURY need to cancel your order because we are unable to provide you with your ordered products, we will contact you first. In the event that we do not have your purchased items, you will be offered the following:

• A Credit to the value of 110%;

• The opportunity to change the size or colour of your ordered item, or to change to another item of the same value; or

• A complete refund.

PRODUCTS MISSING FROM AN ORDER

In the rare event that an item is missing from your order without notification, please contact us at hello@kingsburyofficial.com with your order number and the product name/code of the missing item so that we can make the appropriate investigations.

Sometimes your order will be delivered in two parts. This means that your missing item(s) are on pre-order and will be shipped once they become available. Please note that this will only happen for Australian deliveries.

RETURN OF PRODUCTS

All returns of orders to KINGSBURY will be governed in accordance with our Returns Policy. You can find our Returns Policy here.

When purchasing marked-down items, please choose carefully, as the product will indicate whether it is Final Sale in the availability section. Final sale items are final and cannot be returned for a store credit. Please read our Returns Policy for further information.

KINGSBURY reserves the right to reject any return if the garment has not been returned to us in its original condition. Any garments returned to us that have been worn, soiled or damaged in any way will be rejected for a store credit, and in most cases, the return will be sent back to you. This includes garments that have any traces of perfume, deodorant, laundry detergent, etc.

Please note that KINGSBURY does NOT cover the cost of returning garments to our head office.